Read more!
Responsibilities:
The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.
* Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
* Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).
* Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
* Manage the resolution process for customers relating to data and applications for a particular product/s.
* Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
* Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
* Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
* Recognise and escalate recurring problems, inferior processes or outdated procedures.
* Accept additional projects or areas of responsibility that will improve the team’s performance.
Requirements:
* Candidate must possess at least a Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Economics, Finance/Accountancy/Banking or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mckinley Hill,Taguig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance - Corporate Finance/Investment/Merchant Banking or equivalent.
* Full-Time positions available.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work. Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Send your Application online
Tuesday, November 30, 2010
CUSTOMER SUPPORT/ACCESS CONTROL (US SHIFT)
Read more!
Responsibilities:
The Customer Support provides quality handling of internal and external customer requests related to access control to Omgeo services with a high degree of client satisfaction, technical expertise, and timeliness.
Requirements:
Key Competencies:
* Good attention to detail
* Customer Focus and global mindset
* Excellent communication skills * Excellent analytical and troubleshooting skills
* Professionalism
* Teamwork
* Accountability
Qualifications:
1. Bachelor’s degree required or the equivalent in work experience
2. 3+ years experience or more in a customer service or system administration environment
3. Good communication skills, request solving ability, and technical aptitude
4. Excellent English language skills (verbal and written)
5. Microsoft Office and Outlook
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work. Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Send your Application online
The Customer Support provides quality handling of internal and external customer requests related to access control to Omgeo services with a high degree of client satisfaction, technical expertise, and timeliness.
Requirements:
Key Competencies:
* Good attention to detail
* Customer Focus and global mindset
* Excellent communication skills * Excellent analytical and troubleshooting skills
* Professionalism
* Teamwork
* Accountability
Qualifications:
1. Bachelor’s degree required or the equivalent in work experience
2. 3+ years experience or more in a customer service or system administration environment
3. Good communication skills, request solving ability, and technical aptitude
4. Excellent English language skills (verbal and written)
5. Microsoft Office and Outlook
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work. Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Send your Application online
Shell Careers-Business Support Analyst (for pooling purposes)
Read more!
Responsibilities:
* Responsible for the timely and accurate data management. Ensuring the integrity of the data in both Shell People and temporary billing database work with the responsible party to correct the data and resolve any residual issues in the event there are data discrepancies
* Accountable in resolving billing issues with Finance, HRIB, Central, Global and US Compensation
* Collect and analyze data, identify problems and develop recommendations
* Produce in-depth analyses, distribute information and reports to relevant stakeholders/customers
* Provide data to support the Global Process and Assurance Head in the decision making process
* Responsible for collating data and supporting global initiatives
* Support additional projects as requested Requirements:
*
Bachelor's Degree in Accountancy or related business degree
*
Minimum 2 years work experience
*
With background in administration, accounts payable and/ or services oriented position; With HR background, an advantage
*
Preferably with exposure in Quality and Workforce Management
*
Basic knowledge in Process Controls & Compliance or similar field
*
Strong IT skills (Microsoft suite of products, especially Excel and MS Access
Experience in SAP Financial system, an advantage
*
Excellent communication skills
*
Willing to work on night shift, extended office hours and to be based in Makati City
Application Deadline: Thursday 16 December 2010
Number of Vacancies: 3
Send your Application online
* Responsible for the timely and accurate data management. Ensuring the integrity of the data in both Shell People and temporary billing database work with the responsible party to correct the data and resolve any residual issues in the event there are data discrepancies
* Accountable in resolving billing issues with Finance, HRIB, Central, Global and US Compensation
* Collect and analyze data, identify problems and develop recommendations
* Produce in-depth analyses, distribute information and reports to relevant stakeholders/customers
* Provide data to support the Global Process and Assurance Head in the decision making process
* Responsible for collating data and supporting global initiatives
* Support additional projects as requested Requirements:
*
Bachelor's Degree in Accountancy or related business degree
*
Minimum 2 years work experience
*
With background in administration, accounts payable and/ or services oriented position; With HR background, an advantage
*
Preferably with exposure in Quality and Workforce Management
*
Basic knowledge in Process Controls & Compliance or similar field
*
Strong IT skills (Microsoft suite of products, especially Excel and MS Access
Experience in SAP Financial system, an advantage
*
Excellent communication skills
*
Willing to work on night shift, extended office hours and to be based in Makati City
Application Deadline: Thursday 16 December 2010
Number of Vacancies: 3
Send your Application online
Subscribe to:
Posts (Atom)